Customer Center

Call American Modern’s Customer Center at 800-543-2644.
We are available Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Contact the Claims Center at 800-375-2075.

Send us your payment - three options

Notify us of a loss - three options

Change your policy or account information - three options

Your agent is your advocate and a knowledgeable resource for explaining your policy. The agent's contact information is printed on your policy documents.

State-specific information

Insurance coverage in each state is overseen by an insurance department. Periodically, one of those departments asks us to post a link to certain documents relevant to insurance customers in a specific state. If your state is not listed, we have not received information to post.


Florida — October 18, 2018

The Florida Department of Insurance issued instructions to insurance companies doing business in the state regarding policyholders affected by Hurricane Michael. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the storm.
American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting September 27, 2018 and will remain suspended through January 11, 2019. Customers will have through January 11 to submit any previously requested insurance documentation.
Counties are covered by this order: Bay, Calhoun, Franklin, Gadsden, Gulf, Hamilton, Holmes, Jackson, Jefferson, Leon, Liberty, Madison, Suwannee, Taylor, Wakulla and Washington
Florida residents can reach the Department of Insurance with comments, concerns or complaints at https://www.myfloridacfo.com/Division/Consumers.

Georgia — October 10, 2018

The Georgia Department of Insurance issued instructions to insurance companies doing business in the state regarding policyholders affected by Hurricane Michael. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the storm.
American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting October 10, 2018 and will remain suspended through November 09 30, 2018. Customers will have through November 09 30 to submit any previously requested insurance documentation.
108 counties are covered by this order: Appling, Atkinson, Bacon, Baker, Baldwin, Ben Hill, Berrien, Bibb, Bleckley, Brantley, Brooks, Bryan, Bulloch, Burke, Butts, Calhoun, Camden, Candler, Charlton, Chatham, Chattahoochee, Clarke, Clay, Clinch, Coffee, Colquitt, Columbia, Cook, Crawford, Crisp, Decatur, Dodge, Dooly, Dougherty, Early, Echols, Effingham, Elbert, Emanuel, Evans, Glascock, Glynn, Grady, Greene, Hancock, Houston, Irwin, Jasper, Jeff Davis, Jefferson, Jenkins, Johnson, Jones, Lamar, Lanier, Laurens, Lee, Liberty, Lincoln, Long, Lowndes, Macon, Marion, McDuffie, McIntosh, Miller, Mitchell, Monroe, Montgomery, Morgan, Muscogee, Oconee, Oglethorpe, Peach, Pierce, Pulaski, Putnam, Quitman, Randolph, Richmond, Schley, Screven, Seminole, Stewart, Sumter, Talbot, Taliaferro, Tattnall, Taylor, Telfair, Terrell, Thomas, Tift, Toombs, Treutlen, Turner, Twiggs, Upson, Ware, Warren, Washington, Wayne, Webster, Wheeler, Wilcox, Wilkes, Wilkinson, and Worth
Georgia residents can reach the Department of Insurance with comments, concerns or complaints at https://www.oci.ga.gov/ConsumerService/complaintprocess.aspx.

Florida — August 25, 2017

The Florida Department of Insurance issued instructions to insurance companies doing business in the state regarding policyholders affected by Hurricane Irma. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the storm.

American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting August 25, 2017 and will remain suspended through October 20. Customers will have through December 3 to submit any previously requested insurance documentation. Any pending rate changes are suspended until December 4.

All Florida counties are covered by this order.

Given the scope of the disaster, the effective dates may well change. We will notify you of any changes.

Florida residents can reach the Department of Insurance at 877-693-5236 with comments, concerns or complaints, or go online to www.myfloridacfo.com/Division/Consumers/.

Texas – August 23, 2017

The Texas Department of Insurance issued instructions to insurance companies doing business in the state regarding policyholders affected by the August hurricane and flooding. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the storm.

American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting August 23, 2017 and will remain suspended through October 27. Customers will have through October 27 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

Texas counties covered by this order are Aransas, Atascosa, Austin, Bastrop, Bee, Bexar, Brazoria, Brazos, Burleson, Caldwell, Calhoun, Cameron, Chambers, Colorado, Comal, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Grimes, Guadalupe, Hardin, Harris, Jackson, Jasper, Jefferson, Jim Wells, Karnes, Kerr, Kleberg, Lavaca, Lee, Leon, Liberty, Live Oak, Madison, Matagorda, Montgomery, Newton, Nueces, Polk, Refugio, San Jacinto, San Patricio, Tyler, Victoria, Waller, Walker, Washington, Wharton, Willacy, Wilson.

Texas residents can reach the Department of Insurance at 800-252-3439 with comments, concerns or complaints, or send a letter to Texas Department of Insurance, P.O. Box 149104, Austin, TX 78714-9104.

Alabama — July 1, 2013
In 2013, the state of Alabama enacted an insurance policyholder bill of rights that outlines what its citizens can expect from an insurance carrier doing business in their state. Read the bill of rights.

South Carolina — September 14, 2018
The South Carolina Department of Insurance issued instructions to insurance companies doing business in the state regarding policyholders affected by Hurricane Florence. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the storm.

American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting September 14, 2018 and will remain suspended through November 16, 2018. Customers will have through November 16 to submit any previously requested insurance documentation. Any pending rate changes are suspended until November 16.

All South Carolina counties are covered by this order.

Given the scope of the disaster, the effective dates may well change. We will notify you of any changes.

South Carolina residents can reach the Department of Insurance at 803-737-6160 with comments, concerns or complaints, or go online to https://online.doi.sc.gov/Eng/Public/Consumer/Complaint.aspx.