Customer Center

Call American Modern’s Customer Center at 800-543-2644.
We are available Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Contact the Claims Center at 800-375-2075.

Send us your payment - three options

Notify us of a loss - three options

Change your policy or account information - three options

Your agent is your advocate and a knowledgeable resource for explaining your policy. The agent's contact information is printed on your policy documents.

State-specific information

Insurance coverage in each state is overseen by an insurance department. Periodically, one of those departments asks us to post a link to certain documents relevant to insurance customers in a specific state. If your state is not listed, we have not received information to post.

West Virginia – June 23, 2016
The West Virginia Department of Insurance issued emergency orders 16-EO-03, 16-EO-04, and 16-EO-05 with instructions to insurance companies doing business in the state regarding policyholders affected by the June flooding. It is intended to provide reasonable accommodations to policyholders displaced or otherwise significantly impacted by the flooding a grace period for premium payment.

American Modern® is fully complying with the state orders. Customers will have through August 26, 2016 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

West Virginia counties covered by this order are Barbour, Boone, Braxton, Cabell, Calhoun, Clay, Doddridge, Fayette, Gilmer, Greenbrier, Harrison, Jackson, Kanawha, Lewis, Lincoln, Logan, Marion, Mason, McDowell, Mercer, Mingo, Monongalia, Monroe, Nicholas, Pendleton, Pleasants, Pocahontas, Preston, Putnam, Raleigh, Randolph, Ritchie, Roane, Summers, Taylor, Tucker, Tyler, Upshur, Wayne, Webster, Wetzel, Wirt, Wood, Wyoming

West Virginia residents can reach the Department of Insurance at 888-879-9842 with comments, concerns or complaints, or go online to