Customer Center

Call American Modern’s Customer Center at 800-543-2644.
We are available Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Contact the Claims Center at 800-375-2075.

Send us your payment - three options

Notify us of a loss - three options

Change your policy or account information - three options

Your agent is your advocate and a knowledgeable resource for explaining your policy. The agent's contact information is printed on your policy documents.

State-specific information

Insurance coverage in each state is overseen by an insurance department. Periodically, one of those departments asks us to post a link to certain documents relevant to insurance customers in a specific state. If your state is not listed, we have not received information to post.

Illinois
The Illinois Department of Insurance has issued instructions to insurance companies doing business in the state regarding policyholders affected by the flooding in Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Morgan, Moultrie, Randolph, Richland, St Clair, Sangamon, and Vermilion counties. It is intended to provide extra time for affected policyholders to access mail or messages from their insurance carrier and to meet any insurance-related commitments.

American Modern® is fully complying with the state order and is taking these actions:

  • Any pending cancellation or nonrenewal will be suspended from December 29, 2015 through March 4, 2016.
  • Customers will have extra time to file a claim for flood-related damages.
  • Customers will be given a reasonable time frame to make repairs to flood damaged property, consistent with the Department of Insurance bulletin.
  • Customers will have through March 4 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

These considerations cover our customers in Alexander, Calhoun, Cass, Christian, Clinton, Cumberland, Douglas, Iroquois, Jackson, Jersey, Lawrence, Madison, Marion, Menard, Monroe, Morgan, Moultrie, Pike, Randolph, Richland, St Clair, Sangamon, Union, and Vermilion counties.

Illinois residents can reach the Department of Insurance at 1-866-445-5364 with comments, concerns or complaints, or go online.


Maryland – January 27, 2016
The Maryland Department of Insurance issued Executive Order 01.01.2016.01 with instructions to insurance companies doing business in the state regarding policyholders affected by the January storms. It is intended to provide reasonable accommodations to policyholders displaced or otherwise significantly impacted by the storms a grace period for premium payment.

American Modern® is fully complying with the state order and is taking these actions:

  • Customers will have through February 21, 2016 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

These considerations cover our policyholders in the entire state of Maryland.

Maryland residents can reach the Department of Insurance at 1-800-492-6116 with comments, concerns or complaints, or go online.