Customer Center

Call American Modern’s Customer Center at 800-543-2644.
We are available Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Contact the Claims Center at 800-375-2075.

Send us your payment - three options

Notify us of a loss - three options

Change your policy or account information - three options

Your agent is your advocate and a knowledgeable resource for explaining your policy. The agent's contact information is printed on your policy documents.

State-specific information

Insurance coverage in each state is overseen by an insurance department. Periodically, one of those departments asks us to post a link to certain documents relevant to insurance customers in a specific state. If your state is not listed, we have not received information to post.

The Illinois Department of Insurance has issued instructions to insurance companies doing business in the state regarding policyholders affected by the April 9 storms near DeKalb and Ogle counties. It is intended to provide extra time for affected homeowners to access mail or messages from their insurance carrier and to meet any insurance-related commitments.

American Modern® is fully complying with the state order and is taking these actions:

  • Any pending cancellation or nonrenewal will be suspended from April 9 through June 12.
  • Customers will have extra time to file a claim for storm-related damages.
  • Customers will have through June 12 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

These considerations cover our customers in Boone, DeKalb, Lee, Ogle and Winnebago counties.

Illinois residents can reach the Department of Insurance at 1-866-445-5364 with comments, concerns or complaints, or go online.