Customer Center

Call American Modern’s Customer Center at 800-543-2644.
We are available Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Contact the Claims Center at 800-375-2075.

Send us your payment - three options

Notify us of a loss - three options

Change your policy or account information - three options

Your agent is your advocate and a knowledgeable resource for explaining your policy. The agent's contact information is printed on your policy documents.

State-specific information

Insurance coverage in each state is overseen by an insurance department. Periodically, one of those departments asks us to post a link to certain documents relevant to insurance customers in a specific state. If your state is not listed, we have not received information to post.

Howard County, Maryland – July 30, 2016
Because of recent flooding in Ellicott City, Maryland, the Maryland Department of Insurance has requested that insurers provide affected policyholders extra time to make payments and reply to document requests.

American Modern® is waiving its normal deadlines for policyholders residing in Howard County. This covers payment dates and other "reply by" requests dated between July 30 and August 30.

Louisiana – August 12, 2016
The Louisiana Department of Insurance issued Emergency Rule 27 with instructions to insurance companies doing business in the state regarding policyholders affected by the August flooding. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the flooding.

American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting August 12, 2016 and will remain suspended through September 16. Customers will have through September 16 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

Louisiana parishes covered by this order are Acadia, Ascension, Avoyelles, East Baton Rouge, East Feliciana, Evangeline, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Pointe Coupee, St. Helena, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington, West Feliciana. This list may expand.

Louisiana residents can reach the Department of Insurance at 800-259-5300 with comments, concerns or complaints, or go online to

Alabama – July 1, 2013
In 2013, the state of Alabama enacted an insurance policyholder bill of rights that outlines what its citizens can expect from an insurance carrier doing business in their state. Read the bill of rights.