Customer Center

Call American Modern’s Customer Center at 800-543-2644.
We are available Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Contact the Claims Center at 800-375-2075.

Send us your payment - three options

Notify us of a loss - three options

Change your policy or account information - three options

Your agent is your advocate and a knowledgeable resource for explaining your policy. The agent's contact information is printed on your policy documents.

State-specific information

Insurance coverage in each state is overseen by an insurance department. Periodically, one of those departments asks us to post a link to certain documents relevant to insurance customers in a specific state. If your state is not listed, we have not received information to post.


Louisiana – August 12, 2016
Update as of Oct.14 – The suspension is extended until February 10, 2017.
Update as of Sept.14 – The suspension is extended until October 14, and these parishes have been added to the order: Assumption, Cameron, St. Charles, St. James, St. John the Baptist, and West Baton Rouge.

The Louisiana Department of Insurance issued Emergency Rule 27 with instructions to insurance companies doing business in the state regarding policyholders affected by the August flooding. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the flooding.

American Modern® is fully complying with the state orders. Cancellations or non-renewals, already in process or scheduled, are suspended starting August 12, 2016 and will remain suspended through September 16. Customers will have through September 16 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

Louisiana parishes covered by this order are Acadia, Allen, Ascension, Avoyelles, Cameron, East Baton Rouge, East Feliciana, Iberia, Iberville, Jefferson Davis, Lafayette, Livingston, Pointe Coupee, St. Helena, St. James, St. John the Baptist, St. Landry, St. Martin, St. Tammany, Tangipahoa, Vermilion, Washington, West Baton Rouge, West Feliciana. This list may expand.

Louisiana residents can reach the Department of Insurance at 800-259-5300 with comments, concerns or complaints, or go online to www.ldi.state.la.us.

South Carolina – October 4, 2016
Update as of Oct.21 – These counties have been added to the order: Allendale, Bamburg, Barnwell, Calhoun, Clarendon, Darlington, Dillon, Florence, Hampton, Lee, Marion, Marlboro. Orangeburg, Sumter, Williamsburg.

The South Carolina Department of Insurance issued Emergency Order 2016-EO-001 with instructions to insurance companies doing business in the state regarding policyholders affected by the October hurricane. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by the storm.

American Modern® is fully complying with the state order. Cancellations or non-renewals, already in process or scheduled, are suspended starting October 4, 2016 and will remain suspended through December 9. Customers will have through December 9 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

South Carolina counties covered by this order are Beaufort, Berkeley, Charleston, Colleton, Dorchester, Georgetown, Horry, and Jasper.

South Carolina residents can reach the Department of Insurance at 800-768-3467 with comments, concerns or complaints, or go online to doi.sc.gov/8/Consumers.

Tennessee – December 2, 2016
The Tennessee Department of Commerce and Insurance issued Directive 16-01 with instructions to insurance companies doing business in the state regarding policyholders affected by the November fires and the storms that immediately followed. It is intended to provide a grace period for meeting insurance obligations to those customers displaced or otherwise significantly impacted by.

American Modern® is fully complying with the state order. Cancellations or non-renewals, already in process or scheduled, are suspended starting November 28, 2016 and will remain suspended through February 3, 2017. Customers will have through February 3 to submit any previously requested insurance documentation, or to make an already scheduled payment, without any penalty.

Tennessee counties covered by this order are: Bedford, Bledsoe, Blount, Bradley, Cannon, Cocke, Coffee, Franklin, Grundy, Hamilton, Jefferson, Knox, Lincoln, Loudon, Marion, Marshall, McMinn, Meigs, Monroe, Moore, Polk, Rhea, Roane, Rutherford, Sequatchie, Sevier, Van Buren and Warren.

Tennessee residents can reach the Department of Insurance at 615-741-2241 with comments, concerns or complaints, or go online to tn.gov/commerce/topic/commerce-file-a-complaint.

Alabama – July 1, 2013
In 2013, the state of Alabama enacted an insurance policyholder bill of rights that outlines what its citizens can expect from an insurance carrier doing business in their state. Read the bill of rights.