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American Modern’s New Online Content Reporting Solution Accelerates Settlement of Customer Claims
Amelia, Ohio, September 16, 2019
American Modern’s New Online Content Reporting Solution Accelerates Settlement of Customer Claims
American Modern Insurance Group, Inc. (American Modern) has rolled out a new content reporting insurance technology tool to help accelerate the claims process for customers and reduce the time needed to settle a property claim. The company estimates that the new online reporting solution has reduced the time needed to settle a property claim by an average of 55%, compared with settlement time over the same period last year.
“This tool helps automate the claims process with the customer in mind,” said Tony Jeter, Claims Supervisor, American Modern. “Since going live in January, we have significantly reduced the turnaround time for a property claim and that means we can help our customers replace or repair their property and get back to ‘normal’ more quickly.”
The customer portal can be accessed by American Modern policyholders on a computer, tablet, or smartphone. Customers can use the online tool 24/7 to upload a detailed list of the items that were lost or damaged or they can submit a list of damaged/lost items to the claims adjuster. The adjuster reviews and evaluates the uploaded contents list.
“Many customers want to have a more active role in the claims process and the customer portal allows for just that,” said Jeter. “In addition, for many types of claims, our video inspection capabilities, which can be done in real-time over an internet connection on a smartphone, can further reduce or eliminate the need for claims adjusters to conduct traditional on-site inspections, thus eliminating what could’ve added an extra day or two to the entire claims process.”
American Modern
American Modern is a widely recognized specialty insurance leader that delivers products and services for residential property--like manufactured homes and specialty dwellings--and for consumers in the recreational market, including owners of boats, personal watercraft, classic cars, motorcycles, ATVs and snowmobiles. For more information, visit www.amig.com.