Amelia, Ohio, July 9, 2019
American Modern Offers Customers New Digital Video Solution To Help Resolve Losses
American Modern Insurance Group® today announced a new digital technology that allows customers to use a mobile device to virtually connect with their claims adjuster that could help to more quickly resolve a loss. This digital video solution is available to customers with any personal or commercial lines insurance policy offered by the company. Use of this solution may help avoid the need for a traditional onsite inspection or it may supplement the onsite inspection.
“Today’s customers expect exceptional service,” said Bob Crowley, Vice President, Claims Field Operations, American Modern. “American Modern’s video claims solution utilizes technology that provides ease-of-use while adding unexpected value by helping customers, in many cases, resolve their claim in a week or less.”
Once a loss has been reported, the customer will receive a text message notification from the claim adjuster with a link that is tailored to the customer’s preference. The link will offer access to:
From the customer portal or the app, the customer has a few options for providing the adjuster with the information needed to resolve the claim:
Using the video claims solution app or the customer portal is optional. American Modern claim adjusters can use alternative options to resolve the claim for customers who do not have a mobile device or choose not to use the technology, including traditional onsite inspections.
“As we integrate digital solutions into our claims resolution process, it’s important to consider the emotional needs of our customers during what could be one of the most traumatic experiences of their lives,” said Crowley. “The live collaboration component of this technology helps put the adjuster by the customer’s side to foster a more personal connection during such an experience.”
About American Modern Insurance Group®
American Modern® insurance is a widely recognized specialty insurance leader that delivers products and services for residential property—such as manufactured homes and specialty dwellings—and for consumers in the recreational market, including owners of boats, personal watercraft, classic cars, motorcycles, ATVs, and snowmobiles. The company is headquartered in Amelia, Ohio, and part of the Munich Re Group. For more information, visit www.amig.com.
Senior Media & Public Relations Specialist
Insurance Group, Inc.
7000 Midland Blvd.
Amelia, OH 45102