American Modern Insurance Group is celebrating a newly renovated Customer Service Operations floor at its Amelia, Ohio campus. The $1.8 million upgrade encompasses 30,385 feet of space, designed with sustainability and employee wellness in mind.
The project, which began in April, features sit to stand workstations, circadian lighting, daylight and views, plus a variety of support areas, that include an outdoor patio and a designated resource zone for associates to focus on career development and academic advancement.
This combination of both communal and private spaces better enables the American Modern team to perform various types of work, while keeping a competitive edge and increasing workplace happiness.
“This revitalization represents our continued investment and commitment to our people and to our customers,” stated Andreas Kleiner, President and CEO of American Modern. “We’re fortunate to have a wealth of talented, customer-focused associates. This new work space provides our associates with the right tools and environment to provide best-in-class customer service.”
“It was our priority to design a more vibrant and collaborative workspace,” said Dara Baldridge, designer for KZF Design, the architecture firm behind the renovation. The re-design takes inspiration from American Modern’s culture of innovation and customer experience transformation strategy.
The Customer Service division consists of nearly 200 employees and handles an average of 4,500 calls per day from policyholders and agents across the country.
The ribbon cutting will take place on September 27, and customer service representatives can begin enjoying their new quarters on October 2. Tony Kuczinski, President & CEO of MunichRe North America and Andreas Kleiner, President & CEO of American Modern will be in attendance.
American Modern was named by the Cincinnati Enquirer as a 2017 Top Workplace. This is the fourth year American Modern has received this recognition. American Modern was founded in 1965 and is one of the largest employers in the Greater Cincinnati area, employing approximately 1,100 individuals throughout the region.
About American Modern
American Modern is a widely recognized specialty insurance leader that delivers products and services for residential property–like manufactured homes and specialty dwellings–and for consumers in the recreational market, including owners of boats, personal watercraft, classic cars, motorcycles, ATVs and snowmobiles. For more information, visit www.amig.com.
O: 212 279 3115
M: 603 817 9439
7000 Midland Blvd.
Amelia, OH 45102