When your customers have questions about specialty insurance, we know you need to find answers fast. Whether you’ve got an opportunity to grow your business or need to talk-through eligibility questions, coverage options, claims or underwriting, we’re always here when you need us.
Accounting
866-879-5587
- Commissions
- 1099 Forms
800-543-2644
- Agency Bill
- Accounts Payable
- Refund checks
- Banking or lender inquiries
Claims
800-375-2075
513-947-4040 fax
Attn: Claims Customer Service
- Opening a personal lines claim
- Check personal lines claim status
Commercial Lines Billing
- 800-543-2644
Commercial Claims
800-604-3205
513-388-5155 fax
- Opening a commercial lines claim
- Check commercial lines claim status
Commercial Lines Underwriting
800-723-3722
513-947-4200 fax
- 10+ program
- Underwriting eligibility
- Coverage Options
- Required Documentation
Customer Service
800-543-2644
800-217-5150 fax
- modernLINK/AMsuite quoting assistance
- Service on behalf of your Customers
- Billing questions
- modernLINK password reset
Hours of Operation: 8am – 8pm EST
Marketing Support
Go to the Marketing Center in modernLINK/AMsuite
- Brochures
- Sales Materials
Recreational Underwriting
800-543-2644
Underwriting eligibility
- Coverage Options
- Required Documentation
Residential Underwriting
800-543-2644
- Underwriting eligibility
- Coverage Options
Required Documentation
Sales
- Annual Plan Development
- Plan progress and monitoring
- Growth Opportunities
Technical Support
866-527-9583 voicemail
AMsuite and modernLINK live chat technical assistance (click green button)
- System error messages
- Troubleshooting complex system problems
- ACORD AL3 Policy and Commission Downloads
Agency Management Integration system-www.ivans.com