Keeping the claims promise starts with well trained adjusters
American Modern invests heavily in the skills of our company adjusters. For you, that means a more accurate claim prepared by someone who has actually installed drywall, repaired a roof, patched a boat hull, or rebuilt a motorcycle engine.
And the education never ends. All of our adjusters continue to receive training via webinars, phone calls, and additional hands-on classes. It's an important part of our commitment to providing the best claims service possible to you, our customer. Watch this video about how we prepare for and manage claims.
We do all that training because it helps us close your claim quickly and completely.
- More than 8 in 10 property claims are settled within 30 days
- 7 in 10 policyholders receive a call back from the adjuster on the very day they contact us
Handling "the big one" is an insurer's real test
Our internal practices are all geared to performing well when "the big one" hits. Our goal is to close natural catastrophe (CAT) claims within 30 days of the initial report 80 percent of the time. That's setting the bar high. We deploy our most capable field staff to the hardest hit areas, we streamline any non-essential paperwork, and we expand our internal claims staff using tenured professionals from the rest of our organization.
In 2004, four hurricanes hit the U.S. within two months. We provided the high level of service our customers deserve, and that we expect of ourselves.
Hurricane Charley, August 13
Average days to inspect: 5.5
Claims closed in 30 days: 84.5%
Hurricane Frances, September 5
Average days to inspect: 5.8
Claims closed in 30 days: 86.1%
Hurricane Ivan, September 16
Average days to inspect: 6.6
Claims closed in 30 days: 91.5%
Hurricane Jeanne, September 26
Average days to inspect: 8.4
Claims closed in 30 days: 90.2%