Policy Service

Policy Service > Have a Question?

Frequently asked questions:

1.  Can I make a change to my policy over the phone?
2.  I want to cancel my policy. What do I need to do?
3.  Green Tree is my agent and I need to make a change to my policy.
4.  Where do I send payments?
5.  I want to send a payment by overnight mail. What is the address?
6.  I don't have my payment stub. How should I mail my payment?
7.  Do you accept Electronic Fund Transfers or Western Union payments?
8.  I am on a quarterly pay plan. Why did I receive another bill already?
9.  Why do my billing amounts not equal my premium amount?
10. I made my payment, but now I have received a cancellation notice. Why?
11. What are my payment options?

If your question is not listed, call us at 800-543-2644.

1.  Can I make a change to my policy over the phone?
We can accept these changes over the phone:

• Change of address
• Coverage changes or additional coverages (but not deletion of coverage)
• Adding a lienholder or additional insured (but not deletion of current lienholder or additional insured)
• Change in payment plan

Only your insurance agent can process requests for changes that affect your:

• Policy coverage
• Policy limits
• Deductible

You'll find a contact number for your agent on your policy’s declarations page.

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2.  I want to cancel my policy.  What do I need to do?
Your cancellation must be requested in writing.  Include this information:

• Policy number and policyholder name
• Date that the cancellation should be effective
• Reason for cancellation (for example, sold home)
• Signature of the policyholder
• Fax to us at 800-217-5150

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3.  Green Tree is my agent and I need to make a change to my policy.
Contact Green Tree Servicing direct at 866-404-9098.

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4.  Where do I send payments?
American Modern Insurance Group
P.O. Box 740429
Cincinnati, OH  45274-0429

Please include your payment stub.

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5.  I want to send a payment by overnight mail.  What is the address?
American Modern Insurance Group
7000 Midland Blvd.
Cincinnati, OH  45102-2607

Please include your payment stub.

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6. I don't have my payment stub.  How should I mail my payment?
American Modern Insurance Group
P.O. Box 5323
Cincinnati, OH  45201-5323

Write your policy number on your check.

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7.  Do you accept Electronic Fund Transfers or Western Union payments?
We accept Electronic Fund Transfers (EFT) in the form of a one-time check or credit card payment with your Visa, Master Card, American Express or Discover, or a debit card.  We do not accept Western Union payments.

Our EZPay program deducts funds from your checking or savings account each month.  

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8.  I am on a quarterly pay plan.  Why did I receive another bill already?
We do not have a quarterly pay plan but rather a four (4) payment plan.  The billing dates are not quarterly.  Please refer to your payment schedule on the reverse side of your declarations page or call our office for assistance.  

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9.  Why do my billing amounts not equal my premium amount?
We apply service charges to most of our payment plans.  Please refer to your bill for the exact amount of the charge.

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10. I made my payment, but now I have received a cancellation notice. Why?
If you mailed your payment within the past ten days, it may have crossed in the mail.  Access our automated policyholder information line to check the status of your payment by calling 800-543-2644.

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11.  What are my payment options?
Review our payment options.

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