Manage Your Policy
FAQ
- Can I make a change to my policy over the phone?
- I want to cancel my policy, what do I need to do?
- Green Tree is my agent and I need to make a change to my policy.
- Where do I send payments?
- I would like to send a payment by overnight mail. What is the address?
- I don't have my payment stub, how should I mail my payment?
- Do you accept Electronic Fund Transfers or Western Union payments?
- I am on a quarterly pay plan, why did I receive another bill already?
- Why do my billing amounts not equal my premium amount?
- I made my payment, but now I have received a cancellation notice. Why?
- What are my payment options?
1. Can I make a change to my policy over the phone?
We can accept the following changes over the phone:
- Change of Address
- Coverage changes or additional coverages (not deletion of coverage)
- Addition of lienholder or additional insured (not deletion of current lienholder or additional insured)
- Change in Payment Plan
Only your insurance agent can process requests for changes that affect your:
- Policy coverage
- Policy limits
- Deductible
You'll find a contact number for your agent on your declarations page.
2. I want to cancel my policy, what do I need to do?
We must receive your cancellation request in writing. Be sure to include this information:
- Policy number and policyholder name
- Date that the cancellation should be effective
- Reason for cancellation (for example, sold home)
- Signature of the policyholder
- Fax to us at 800-217-5150
3. Green Tree is my agent and I need to make a change to my policy.
You can contact Green Tree directly at 888-221-9268.
4. Where do I send payments?
American Modern Insurance Group
P.O. Box 740429
Cincinnati, Ohio 45274-0429
Please include your payment stub.
5. I would like to send a payment by overnight mail. What is the address?
Our physical address is:
American Modern Insurance Group
7000 Midland Blvd.
Cincinnati, Ohio 45102-2607
Please include your payment stub.
6. I don't have my payment stub, how should I mail my payment?
American Modern Insurance Group
P.O. Box 5323
Cincinnati, Ohio 45201-5323
Write your policy number on your check.
7. Do you accept Electronic Fund Transfers or Western Union payments?
We accept Electronic Fund Transfers (EFT) in the form of a one-time check or credit card payment with your Visa, Master Card, American Express or Discover
credit or debit card. We also offer our EZPay payment program in which we deduct funds from your checking or savings account each month. We do not accept
Western Union payments. Please visit our Payment Options page for more information.
8. I am on a quarterly pay plan, why did I receive another bill already?
We do not have a quarterly pay plan but rather a four (4) payment plan. The billing dates are not quarterly. Please refer to your payment schedule on the reverse
side of your declarations page or call our office for assistance. We also offer an EZPay payment plan that automatically transfers your insurance payment on the
day of the month you choose. For more information, please visit our Payment Options page.
9. Why do my billing amounts not equal my premium amount?
We apply service charges to most of our payment plans. Please refer to your bill for the exact amount of the charge.
10. I made my payment, but now I have received a cancellation notice. Why?
If you mailed your payment within the past ten days, it may have crossed in the mail. You can access our automated policyholder information line to check the status of your payment. Simply dial 800-543-2644 for policy, billing or payment status.