Frequently Asked Customer Service Questions
| Hours of Operation |
| 8:00 am - 7:00 pm Eastern Standard Time |
- Can I make a change to my policy over the phone?
- I want to cancel my policy, what do I need to do?
- Green Tree is my agent and I need to make a change to my policy.
- What is your A.M. Best Rating?
- Where do I send payments?
- I would like to send a payment overnight mail. What address do I send my payment?
- I don't have my payment stub, how should I mail my payment
- Do you accept Electronic Fund Transfers or Western Union payments?
- I am on a quarterly pay plan, why did I receive another bill already?
- Why do my billing amounts not equal my premium amount?
- I made my payment, but now I have received a cancellation notice. Why?
- What are my payment options?
1. Can I make a change to my policy over the phone?
We can accept the following changes over the phone:
- Change of Address
- Coverage changes or additional coverages (not deletion of coverage)
- Addition of lienholder or additional insured (not deletion of current lienholder or additional insured)
- Change in Payment Plan
- Policy coverage
- Policy limits
- Deductible
2. I want to cancel my policy, what do I need to do?
We must receive the cancellation request in writing. The following information should be included on the request:
- Policy number and policyholder name
- Date that the cancellation should be effective
- Reason for cancellation (i.e., sold home)
- Signature of the policyholder
3. Green Tree is my agent and I need to make a change to my policy.
You can contact Green Tree directly at 1-888-221-9268.
[ Return to Top ]
4. What is your A.M. Best Rating?
We have been rated "A" or "A+" for more than twenty (20) years. Our current rating is A+.
Click here to learn more about our A.M. Best Rating.
5. Where do I send payments?
American Modern Insurance Group
P.O. Box 740429
Cincinnati, Ohio 45274-0429
6. I would like to send a payment overnight mail. What address do I send my payment?
Our physical address is:
American Modern Insurance Group
7000 Midland Blvd
Amelia, OH 45102-2607
[ Return to Top ]
7. I don't have my payment stub, how should I mail my payment?
American Modern Insurance Group
P.O. Box 5323
Cincinnati, Ohio 45201-5323
8. Do you accept Electronic Fund Transfers or Western Union payments?
We accept Electronic Fund Transfers (EFT) in the form of a one-time check or credit card payment with your Visa, Master Card, American Express or Discover credit or debit card. We also offer our EZPay payment program in which we deduct funds from your checking or savings account each month. We do not accept Western Union payments. Please visit our Payment Options page for more information.
9. I am on a quarterly pay plan, why did I receive another bill already?
We do not have a quarterly pay plan but rather a four (4) payment plan. The billing dates are not quarterly. Please refer to your payment schedule on the reverse side of your declarations page or call our office for assistance. We also offer an EZPay payment plan that automatically transfers your insurance payment on the day of the month you choose. For more information, please visit our Payment Options page.
[ Return to Top ]
10. Why do my billing amounts not equal my premium amount?
We apply service charges to most of our payment plans. Please refer to your bill for the exact amount of the charge.
11. I made my payment, but now I have received a cancellation notice. Why?
If you mailed your payment within the past ten (10) days, it may have crossed in the mail. You can access our automated policyholder information line to check the status of your payment. Simply dial 1-800-543-2644 for policy, billing or payment status.
12. What are my payment options?
Click here to view payment options information.
