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Beyond Standard - Claims Reputation
The last thing you need is a carrier with poor claims service. American Modern is recognized throughout the industry for our exceptional claim processing.
Speed. We settle three out of four property claims within three weeks.
Responsiveness. We speak to almost 75% of our customers within 24 hours of receiving the first notice, often the same day.
150+ Field Adjusters. More than 90% of the claims on our policies are concluded by our own staff adjusters, which means proper and fast claim handling.
300+ Claims Associates. Every associate receives a five-week initial training period, followed by extended training (hands-on repair, incentives for obtaining insurance designations, etc.), plus an on-going audit program.
2004 was a tough year, but we met the CAT challenge.
| Hurricane Charley August 13 |
Hurricane Francis September 5 |
Hurricane Ivan September 16 |
Hurrican Jeanne September 26 |
|
|---|---|---|---|---|
| Average Days to Inspect | 5.5 | 5.8 | 6.6 | 8.4 |
| Claims Closed in 30 Days | 84.5% | 86.1% | 91.5% | 90.2% |