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![]() Catastrophe Updates & Announcements
September 26, 2005 Hurricane Rita
AMERICAN MODERN IS PREPARED TO HELP
YOUR POLICYHOLDERS WITH THEIR HURRICANE RITA CLAIMS
Policyholders are encouraged to call our office directly at
1-800-375-2075 or log on to our Web site, www.amig.com, for claims reporting and assistance. American Modern Insurance Group is prepared to handle claims stemming from Hurricane Rita. Our catastrophe response teams are en route to the affected areas. Our specially trained claims adjusters will be working from catastrophe claims offices located in Southwest Louisiana and Eastern Texas. The American Modern catastrophe response team consists of claims adjusters from across the country, as well as those already representing local areas. We encourage your policyholders to call our office directly at 1-800-375-2075 or log on to our Web site at www.amig.com for claims reporting and assistance. Additionally, we have extended our hours of operation to receive new claims. Our extended hours are: Monday through Friday, 8:00am to 7:00pm Eastern Standard Time We will continue to assess the need for extended claims reporting hours. We are also advising your customers to:
September 21, 2005 To: All American Modern Insurance Group Agents licensed to write in Mississippi Re: Hurricane Katrina Policyholder Cancellation Grace Period - Mississippi Update Since our letter of September 19, 2005, we have received further guidance from the Mississippi Insurance Commissioner regarding cancellations and non-renewals for Mississippi policyholders affected by Hurricane Katrina. As a result of the Mississippi Commissioner's latest guidance, the moratorium on cancellations and non-renewals in Mississippi is now limited to the following counties: Adams, Amite, Claiborne, Clarke, Copiah, Covington, Forrest, Franklin, George, Greene, Hancock, Harrison, Hinds, Jackson, Jasper, Jefferson, Jefferson Davis, Jones, Lamar, Lauderdale, Lawrence, Lincoln, Marion, Newton, Pearl River, Perry, Pike, Rankin, Scott, Simpson, Smith, Stone, Walthall, Warren, Wayne, and Wilkinson. American Modern will follow its normal cancellation and non-renewal procedures in all other Mississippi counties. Policyholders affected by Hurricane Katrina, but outside the above named counties, will be reviewed individually as needed. American Modern remains committed to helping our business partners and our policyholders in the affected areas. Our Catastrophe Claims team is currently inspecting claims and working quickly to close the bulk of those claims within 30 days. We will continue to work as long and as hard as it takes to handle all our policyholders' claims. We will keep you updated throughout the coming weeks as the clean-up process from Hurricane Katrina continues and further direction is received from the affected States' Departments of Insurance. It is our full intent to make you proud of your partnership with American Modern. Again, if you have any suggestions or questions, please feel free to contact your underwriter. Sincerely,
John W. Hayden Chairman, President & CEO American Modern Insurance Group September 19, 2005 To: All American Modern Insurance Group Agents licensed to write in the States of Alabama, Louisiana and Mississippi Re: Policyholder Cancellation Grace Period due to Hurricane Katrina - Update Dear Agent: Since our letter of September 8, 2005, we have received further guidance from the Alabama, Louisiana and Mississippi Insurance Commissioners regarding cancellations and non-renewals to policyholders affected by Hurricane Katrina. As a result, we are reinstating our normal cancellation and non-renewal procedures in all parishes in Louisiana except: Jefferson, Orleans, Plaquemines, St. Bernard, St. Tammany, Tangipahoa and Washington. The affected counties in Mississippi and Alabama remain unchanged from our letter of September 8, 2005. In addition, we have decided to push back the effective date of our moratorium from 8/29/05 to 8/26/05. This will prevent cancellations and non-renewals from generating and being mailed in the affected counties and parishes. As noted above, we are limiting our moratorium in Louisiana to the seven parishes named above. At this point, we anticipate the need to continue with the moratorium until 11/01/2005. We will keep you informed if this date changes. American Modern continues to be committed to helping our business partners and our policyholders in the affected areas. Our Catastrophe Claims team was in motion well before Katrina made landfall, and is currently inspecting claims and working quickly to close the bulk of those claims within 30 days. We will work as long and as hard as it takes to handle all our policyholders' claims. We will continue to keep you updated throughout the coming weeks as the process of recovering from Hurricane Katrina continues and further direction is received from the affected States' Departments of Insurance. It is our full intent to make you proud of your partnership with American Modern. Again, if you have any suggestions or questions, please feel free to contact your underwriter. Sincerely,
John W. Hayden Chairman, President & CEO American Modern Insurance Group September 8, 2005 Hurricane Katrina - Policyholder Cancellation Grace Period To: All American Modern Insurance Group Agents licensed to write in the States of Alabama, Louisiana and Mississippi Re: Policyholder Cancellation Grace Period American Modern is committed to taking every possible measure to respond promptly and efficiently to policyholder and business partner needs during the recovery process from Hurricane Katrina Last year, hurricanes highlighted the need for American Modern Insurance Group to work proactively to assist our insureds and to anticipate their needs following a natural disaster. One major consideration was the disruption in the regular mail service and the problems which occur when our insureds are not receiving their billing and legal notifications, either at all or in a timely manner. Therefore, in response to our insureds' needs:
Designated Counties for Alabama: Hurricane Katrina
Designated Parishes for Louisiana: Hurricane Katrina All Parishes have been affected:
Hurricane Katrina has created an incredible hardship for thousands of people and we will do our best to help ease their burden. We are committed to helping our policyholders and business partners return to normal as fast as possible. As you are no doubt well aware, our Claims Team is among the very best in the business. We have their full force and energy focused on addressing the needs of our policyholders who have been impacted by Hurricane Katrina. Our Catastrophe Claims Team was in motion well before Katrina even made landfall, and is already busy about the task of getting folks back on with their lives. We have a team of nearly 75 people on site in the affected areas, with more on the way. Housing has proven to be a more difficult task in Katrina's wake than in previous events, but we are addressing these challenges as they arise. We will inspect claims quickly after they are reported to us; we are often inspecting insured properties before a claim has even been reported to us, and we will close the bulk of our claims within 30 days. These are "industry best practices" performance standards, and they are what we have come to expect of ourselves. It is our full intent to make you proud of your partnership with American Modern, and turn this horrible disaster into a source of immense pride for you and your customers. We will keep you updated with additional information as it becomes available. In the meantime, if you have any suggestions or questions, please feel free to contact your underwriter. Sincerely,
John W. Hayden Chairman, President & CEO American Modern Insurance Group September 6, 2005 HURRICANE KATRINA UPDATE AMERICAN MODERN IS PREPARED TO HELP YOUR POLICYHOLDERS WITH THEIR HURRICANE KATRINA CLAIMS Policyholders are encouraged to call our office directly at 1-800-375-2075 or log on to our Web site, www.amig.com, for claims reporting and assistance. American Modern Insurance Group is prepared to handle claims stemming from Hurricane Katrina. Our catastrophe offices are currently operational in Southeast Louisiana, Southern Mississippi and Southern Alabama. The American Modern catastrophe response team has begun inspecting claims. It is also important to note that agents outside of the Hurricane Katrina claim area may not have their local staff adjuster handling claims as that person may be on special catastrophe duty. We encourage your policyholders to call our office directly at 1-800-375-2075 or log on to our Web site at www.amig.com for claims reporting and assistance. The First Notice of Loss Unit is operating from 8am to 7pm EST Monday through Friday. We are also advising your customers to:
Last Updated on November 22, 2006
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